Safety
Responsible AI development, strong data security measures, and robust moderation practices makes Coach safe to use and safe for your data.
Responsible AI, built by nonprofits and educators
EDSAFE AI Alliance
CareerVillage is an inaugural member of the EDSAFE AI Alliance Industry Council, committed to ensuring AI and related technologies are safe, accountable, fair, and effective (SAFE).
Responsible AI Framework
The development of Coach is guided by our Responsible AI Framework: eight principles that prioritize human empowerment, ethical engagement, and inclusivity.
Designed in coalition
Coach was designed in coalition with more than 20 career development organizations, each contributing to testing and development of the platform. See our insights.
Additionally, safe development practices include vulnerability scanning, regular testing, web application firewalls and access control measures.
Strong data security
Privacy
Client data is encrypted at rest and in transit. Access is limited to authorized staff, in specific contexts, and authentication is always required.
Transparency
We tell you exactly what data we collect and how it’s used to provide Coach’s services. We never sell or trade your information.
Control
You choose what data we use and can even delete it all if you want. You also control the communications you receive from us.
User data and interactions are not used to train the AI.
For more details, view our Privacy Policy.
Content moderation and system monitoring
For quality and safety assurance, we have systems in place for both content moderation and system monitoring. These include multiple ‘human in the loop’ moments.
Content moderation
Robust, multi-layered content moderation includes checks and review of both user-generated and AI-generated content. To learn more about our approach to content moderation, see our Guidelines for Use.
System monitoring
Our team tracks quality metrics related to information inputs, outputs, and technical capacity in a ‘virtuous cycle’.
CareerVillage is a member of the EDSAFE AI Alliance Industry Council.